If you cancel your order within the last 48 hours, there will be a 20% cancellation fee on your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.Ĭancellation of orders within the last 24 hours prior to your delivery date is not applicable. We will also notify you of the approval or rejection of your refund. Once your refund request is received and inspected, we will send you an email to notify you that we have received your returned item. To be eligible for a refund, you should send us proof of your dissatisfaction with our products, such as an image. You can send this proof to complete your return, we require a receipt or proof of purchase. If you would like to return a product, the product must reach us in 2 days.
If 2 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. However, somehow if you are not fully satisfied with your order, please contact us we offer a help guarantee as a part of our Customer First policy. We trust the quality and taste of our fresh food as much as we like them, and we believe that you'll also like our quality and freshness. If you have any other questions, please let us know via London Grocery reserves rights to change the operations planning procedures which might have a reflection on preferred delivery dates in case of unexpected circumstances. Yes, if your order weight/volume exceeds 15kg/15lt, we apply £1 surcharge fee for extra liters/kg. We strongly recommend you to use notes section at check-out for submitting your special order requests. Our specialized food engineers, butcher and fish monger experts will do their best to meet your requirements. Some of these special instructions might be, creating a personalized tropical fruits basket for wedding/birthday parties, butchering your whole lamb into preferred cuts or descaling and cleaning your fish and seafood orders.
Yes, if you notify us at least 48 hours prior to your delivery then we can execute your requests. However, you should contact us at least 48 hours prior to your delivery.Ĩ) Can I give specific instructions for my order? Yes, we are very flexible with order changes including delivery date or items purchased, you just need to drop us a note through regarding to changes you like and we'll be on it. Our current studies are aiming to improve this even further by the end of 2021.ħ) Can I change my delivery date or products in my order later? Thanks to our food engineering team's studies that relies heavily on science to evaluate and accommodate for the link between temperature and perishability, we have 99.5% success rate for delivering the chilled food in perfect condition. We use special temperature-controlled food grade boxes which keep the products in chilled condition up to 48 hours. Our cold chain logistics technology and process allows for the safe transport of temperature-sensitive goods and products along the supply chain. Please note that due to changing customs rules after Brexit, some countries might ask additional customs tax, please contact with us if you are unsure about customs policy.Ħ) How do you ensure the freshness of the products during transport?
Our delivery fee for this region is £39.99. Yes, we ship to out of the UK through our carrier partner DPD. We offer guaranteed next day shipping before 10:00am to EU and Scandinavian countries including Norway, Denmark and Sweden. There is no minimum order fee but £19.99 delivery fee is applied for orders below £50.ĥ) Do you deliver to EU and Scandinavian countries? We apply £19.99 delivery fee for orders below £50.
#Happy bones for pets free#
We provide FREE DELIVERY for all orders above £50 within the UK!
#Happy bones for pets windows#
For London and rest of the UK, delivery windows is between 09:00-19:00. You can select your preferred delivery date at cart page. We deliver 6 days a week from Monday to Saturday. Thanks to our strong carrier network, we are able to deliver to all regions of the UK including the British Isles.
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